Last updated: January 1, 2026
1. Introduction
The Wipe Crew Inc. ("we", "us", or "our") operates the website thewipecrew.com and provides residential and commercial cleaning services in the Greater Toronto Area (GTA) and surrounding regions. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
2. Information We Collect
Information You Provide
- Booking Information: Name, email address, phone number, home address, postal code, preferred service type, dates, and any special instructions you provide when booking a cleaning.
- Contact Form: Name, email address, phone number, and any message you submit through our contact page.
- Gift Card Purchases: Sender name, recipient name, recipient email address, and personal messages submitted during gift card checkout. Payment information is collected and processed directly by Stripe — we do not store your credit card details.
Information Collected Automatically
- Usage Data: We may collect information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages.
- Cookies: We use essential cookies to maintain session functionality (e.g., admin login sessions). We do not use tracking or advertising cookies.
3. How We Use Your Information
We use the information we collect to:
- Process and confirm your cleaning bookings
- Send booking confirmations and service-related communications via email
- Process gift card purchases and deliver gift cards to recipients
- Respond to your inquiries and support requests
- Improve our website and services
- Comply with legal obligations
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party services that help us operate our business, including Stripe (payment processing), Gmail (email communications), and our hosting provider (Render). These providers only access your data to perform services on our behalf.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental request.
5. Data Security
We take reasonable measures to protect your personal information, including:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Encrypted database connections
- Secure session management for administrative access
- Password hashing for stored credentials
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Booking records and contact form submissions are retained for business operations and may be deleted upon request.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for communications at any time
To exercise any of these rights, please contact us at info@thewipecrew.ca.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., YouTube, TikTok). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us: